FAQ
Frequently asked questions
How does Aureli AI analyze my skin?
Aureli AI uses AI-powered face detection to scan your skin in about 5 seconds. It maps six facial
zones — forehead, T-zone, cheeks, chin, jawline, and under-eye — then scores 9 cosmetic metrics:
hydration, texture, clarity, pores, redness, oiliness, dark spots, fine lines, and skin appearance age.
Is Aureli AI free to use?
Aureli AI is free to download on the App Store and includes a free skin scan. Full reports, the
personalized fix plan, the ingredient scanner, and ongoing check-in scans require Aureli Pro,
available as a weekly or annual subscription. Prices are shown in the App Store before you subscribe
and vary by country.
How accurate is the AI skin analysis?
Aureli AI estimates cosmetic, surface-level skin attributes from a photo — it is designed for
consistency between scans rather than clinical measurement. Scores are most reliable when you scan
bare-faced in even lighting, and the app guides you to reproduce the same conditions at every
check-in so scan-to-scan changes are meaningful. It does not diagnose skin diseases.
Which skin concerns can Aureli AI detect?
The scan report names visible, cosmetic-level concerns such as acne breakouts, redness, dark spots
and post-blemish marks, uneven texture, visible pores, oiliness, dryness, and fine lines — each with
severity and facial location, written in plain language.
Can Aureli AI analyze my face shape and symmetry?
Yes. Alongside the skin analysis, the scan reads your facial geometry: a symmetry score, proportion
harmony, balance of facial thirds, your face shape, eye spacing, shape, and tilt, plus one-line
readings of six features — jawline, cheekbones, eyes, lips, brows, and chin. Structure is described,
not graded — there is no attractiveness score. The reading comes from the same scan photo; no facial
recognition or biometric identification is performed.
Is Aureli AI a medical device?
No. Aureli AI is a cosmetic wellness tool. It provides visual skin observations and routine guidance
— it is not a medical device, does not diagnose or treat any condition, and does not replace
professional dermatological care. See a licensed dermatologist for persistent or worsening skin
problems.
Is my face data safe with Aureli AI?
Yes. Aureli AI is built privacy-first with biometric consent and AI transparency disclosures. Scan
photos are processed by AI providers only for the duration of the analysis and are not retained; no
facial recognition or biometric identification is performed. Full data export and in-app account
deletion are available, and the app is GDPR-ready.
How does the product ingredient scanner work?
Point your iPhone camera at a product label or bottle. OCR reads the ingredient list, AI identifies
the product, and it is cross-checked against your skin profile, sensitivities, and every other
product on your shelf for conflicts — such as retinoid, exfoliating acid, vitamin C, and niacinamide
interactions. You get a clear safe, caution, or avoid verdict tailored to you.
Does the skin scan work with makeup on?
Aureli's scans are makeup-aware: the AI detects likely makeup coverage and factors it into the report
rather than mistaking it for skin. For the most reliable scores, scan bare-faced — especially the
baseline and check-in scans your fix plan is measured against.
Is Aureli AI available on Android?
Not yet. Aureli AI is currently an iPhone app, available on the App Store for iOS. An Android version
is planned; availability will be announced on getaureli.app and the App Store listing.
How do I cancel my Aureli Pro subscription?
Subscriptions are billed by Apple and can be canceled anytime in your App Store account settings
(Settings → your name → Subscriptions) at least 24 hours before the current period ends. Canceling
keeps Pro active until the period expires.